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News and Events           Back to main 'News and Events' page'
FOR IMMEDIATE RELEASE
August 16, 2007
MEDIA CONTACT: Adrian B. Carver
(404) 978-2114 ~ acarver@auctr.edu
RWWL Restructures Service Delivery to Better Assist Customers

The Information & Research Services Department of the Robert W. Woodruff Library (RWWL) of the Atlanta University Center has enhanced information service delivery to provide more customized assistance to Library users. As a result, students and faculty can now receive one-on-one, uninterrupted assistance from a reference librarian in a quiet setting and more timely responses to general information and room reservation requests.

User services previously delivered at the “Reference Desk” have been relocated to a new Research Consultation Center near the “Go Print Station” on the Main Level. The Center has a separate entrance to a quiet office area. The Library now provides a “one-stop” service area where users can receive “Circulation Services” and other assistance at the “Information Services Desk.” At the new “Information Services Desk,” Woodruff Library users can check out/return headphones and ready reference materials, pick up/return interlibrary loan materials, reserve group study rooms and get answers to directional and/or general reference questions.

Students and faculty requiring more in-depth research assistance will be referred to the new “Research Consultation Center” (RCC) staffed by a reference librarian. Users have the option of scheduling appointments or simply dropping by for help during office hours. The Research Consultation Center librarian also will provide virtual and telephone reference services.

RCC Office Hours (librarians on site):

Monday – Thursday        10 AM.-10 PM
Friday                            10 AM-6 PM
Saturday                        NOON-6 PM
Sunday                          NOON-10 PM

Prior to 10:00 a.m. on weekdays, subject librarians are on call to answer questions.

For more information about the new Research Consultation Center and Information Services, contact Dr. Rosaline Odom at: rodom@auctr.edu or : 404-978-2129.

24 Hours

About the Library
Constructed in 1982, the Robert W. Woodruff Library is an
independent entity organized and operated for the exclusive benefit
of its member institutions—Clark Atlanta University, the Interdenominational Theological Center, Morehouse College and Spelman College. These colleges and universities represent the
world’s largest consortium of historically black institutions of higher learning. The Library serves a combined student body of more than 10,000.

Last Update Thurs. February 28th, 2008
© 2008 Robert W. Woodruff Library Atlanta University Center 111 James P. Brawley Dr., SW, Atlanta, GA 30314 Ph: (404) 978-2000