It’s bigger and better and ready to roll. The Shuttle Service of the Robert W. Woodruff Library (RWWL) of the Atlanta University Center officially hits the road on August 23.

Just in time for the start of classes, three new 35-passenger buses will begin providing service on routes around the Atlanta University Center. Bus stops are being reevaluated and routes are being mapped out to include areas with the highest numbers of passengers. Eric Miller, RWWL’s Chief Financial Officer, oversees the shuttle service and is excited about the possibilities the upgraded service presents.

“We are extremely pleased to offer this revamped service to the Atlanta University Center community,” Miller said. “After reviewing rider feedback and soliciting input from school administrators, we have worked with staff and vendors to develop what we think is the best alternative. We’re offering more than just new buses; we’re going to offer better all-around service that meets and exceeds rider expectations.”

Woodruff has contracted with Cognisa Transportation, a nationally known transportation provider, for day-to-day operation of the service. The company will be responsible for hiring and supervising of drivers, business management functions and responding to rider concerns. Currently, Cognisa provides transportation services for Emory and Georgia State Universities, among others.

A special feature of the service is a Web-based GPS tracking system. Using technology provided by Cognisa, riders can now track the locations of all shuttle buses via the Woodruff Library Web site. Riders will know where buses are along the various routes and determine the best times to reach the bus stops.

Perhaps the most important component of the revamped service is its mechanisms for rider feedback. RWWL has established an email address and phone hotline through which shuttle bus passengers can express concerns or comment on the upgraded service. Email your comments to: shuttle@auctr.edu or leave a voice mail message at: 404-978-BUS1 (2871). Indicate if you require a response and a Cognisa representative will provide one in a timely manner.

About the Library
Constructed in 1982, the Robert W. Woodruff Library is an
independent entity organized and operated for the exclusive benefit
of its member institutions—Clark Atlanta University, the Interdenominational Theological Center, Morehouse College and Spelman College. These colleges and universities represent the
world’s largest consortium of historically black institutions of higher learning. The Library serves a combined student body of more than 10,000.